Terms of Service

Fees and Billing: All fees for services will be outlined in your service agreement or proposal. Payment terms, including deposit requirements and payment schedules, will be specified in your agreement.

Late Payments: Late payments may result in suspension of services. Interest may be charged on overdue amounts as permitted by law.

Refunds: Refund policies will be detailed in your service agreement. Generally, deposits are non-refundable once work has commenced.

Price Changes: We reserve the right to modify our pricing with 30 days' notice for ongoing services. Changes will not affect services already paid for.

Client Content: You retain all rights to content, materials, and information you provide to us. By providing content, you grant us a license to use it for the purpose of delivering our services.

Deliverables: Upon full payment, you will own the final deliverables as specified in your service agreement. This typically includes websites, creative assets, and custom-developed materials.

Our Property: We retain ownership of our proprietary tools, methodologies, templates, and pre-existing materials. You may not reproduce, distribute, or create derivative works from our proprietary materials.

Portfolio Rights: Unless otherwise agreed in writing, we reserve the right to showcase completed work in our portfolio and marketing materials.

No Guarantees: While we strive for excellent results, we do not guarantee specific outcomes such as search engine rankings, conversion rates, or sales figures. Digital marketing results can vary based on numerous factors beyond our control.

Best Efforts: We commit to providing services with reasonable skill and care, following industry best practices and standards.

Third-Party Dependencies: Some services rely on third-party platforms (Google, Facebook, etc.). We are not responsible for changes, outages, or policies implemented by these platforms.

Website Uptime: For hosting services, we aim for 99.9% uptime but cannot guarantee uninterrupted service due to maintenance, updates, or circumstances beyond our control.

To the maximum extent permitted by law, Cross Channel Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses.

Our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific services giving rise to the claim in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

By Either Party: Either party may terminate ongoing services with 30 days' written notice, unless otherwise specified in your service agreement.

Immediate Termination: We reserve the right to terminate services immediately if you breach these Terms, fail to pay, or engage in fraudulent or illegal activities.

Effect of Termination: Upon termination, you remain responsible for payment of all fees for services rendered up to the termination date. We will provide you with any completed deliverables and your content as specified in your agreement.

Data Retention: After termination, we may retain your data for a reasonable period as required by law or for legitimate business purposes.

Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• Our services will meet your specific requirements
• Our services will be uninterrupted, timely, secure, or error-free
• Results obtained from our services will be accurate or reliable
• Any errors in our services will be corrected

Informal Resolution: In the event of any dispute, controversy, or claim arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiations.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

Jurisdiction: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Australia, and you consent to personal jurisdiction in such courts.

Entire Agreement: These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Cross Channel Solutions.

Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.